Detailed process of a Digital Letter
Step 1: Preparation
In this first step, the Digital Letter you wish to send is identified.
In this field the name is entered that will be used to identify the item throughout the process.
You can select style of letter from the templates.
1.3 Advanced version: Creating a letter front page
You have the option of adding a logo, header, presentation text and/or signature to the front page of the letter.
Using this method you can draft the text of the letter online or select a PDF document from your computer.
You can choose whether you would like the letter sent in black and white or in colour, or choose to send it via standard or recorded delivery.
1.6 Apply added values to new deliveries
Select this box to apply the criteria selected in the added values section to the rest of the deliveries you are going to prepare.
Step 2: Deliveries
In this step the details of the recipient or recipients of the letter are registered.
These details can be registered manually, imported by TXT file, or by recovering previous recipients.
2.1 Manual record of recipient details
The recipient details that can be included are the following:
- Name, first and second surname, or company name (the company name or name and first surname is mandatory).
- Document type and number (optional).
- Address, with all the details of Street type, Street name (mandatory), number, block, door, floor, stairs and door.
- Post Code, Town and Province (automatic), with the option to select it automatically from town or post code (mandatory).
2.2 Import file of postal items
From the “Import Deliveries” tab you can add the details of the recipients by uploading a text file following “Delivery template – Digital Letter”, as well as including the rest of the features and added values.
2.3 Recover previous recipients
From this option you can recover recipients that have previously been used to make this type of delivery. The search criteria that can action a filter are:
- First name
- Surname(s)
- Company
- Delivery reference
- Town/city
- Post or ZIP code
- Country
At the end of the search the recipient details that meet the criteria that can be chosen to incorporate in this issue will be shown on the screen.
Step 3: Summary
In this step you can view a summary of the characteristics of the recipients, as well as the total price for the list of items being sent.
The sender details can be modified during this step. Modifiable details are all those that pertain to the digital letter sender, and may be applicable to a specific delivery or to the entire list of deliveries.
Moreover, in this summary you can view the cost of each postal item and its additional services. You will be required to accept the commercial use of data entered by the user.
Although it is not habitual for this type of postal service, promotional codes may be included in this “Summary” step, which may reduce the cost of the basic service or include additional services.
If necessary, the delivery information can be stored to be completed at another time from the “Complete later” link.
Step 4: Payment
In this step you can:
4.1 Select the payment method
The common payment options for all users are the following:
If you have a signed agreement with Correos and the corresponding annex is enabled, it allows the user to pay by charging to the corresponding contract/customer number and billing the contract selected.
If payment by card or PayPal is selected, and as long as the user is registered, you can request the invoice when completing the payment.
4.2 Acceptance of legal terms and conditions
You must accept the terms and conditions of service by marking the check box assigned for this purpose. These terms can be read at the link marked "Terms and Conditions of Service".
Step 5: Confirmation
Once the payment process has been completed correctly, you come to the final step of Confirming the following details: delivery reference, delivery tracking no. and recipients of the letter. There is also the possibility of storing these data via these three options:
- Print Printable version to keep a hard copy of the purchase summary.
- Send by email: Enables the most relevant details of the purchase to be stored in the inbox.
- Save trackers: Text file that contains all the details indicated.